Desktop System Information Management

    Desktop system hardware and software standards are maintained to ensure compatibility and usability across the campus. The definition of "State of the Art" is tied to the systems ability to operate the standard "Toolbox" application software. 

    Each desktop system is mapped to a G:/ drive (Group Share) an an H:/ drive (Personal Share). Users should store any important data on these network shares. Only information stored on these network shares is backed up by network services. All information and non-toolbox applications stored on the local desktop system is the responsibility of the individual user.  

    In the event of a desktop system failure, an analogous system (as available) will be used to replace the failing system. There will be no attempt to recover data stored on the local desktop system. Additionally, if you are receiving a New System as part of the college's Acquire/ Retire cycle you are responsible to ensure any local information is backed-up to one of your network drives.

    If you need a file or directory restored to the G:/ drive or the H:/ drive please contact the Helpdesk with the following information.

1. The exact path to the file.

2. The Exact file name.

3. The exact date to restore to.

The restoration procedure that Network Services follows can take up to 48 hours depending upon staff availability.

Best Practices for managing personal information: 

1. Establish recognizable naming conventions for your directories and files. Using these naming conventions develop a filing system much like you do for paper files to hold the data. This will make it easier for you to manage and identify your files. 
2. Routinely archive files that are no longer pertinent. A good rule of thumb is that if you don't know what the file name means you may not need it! (hence the practice of using recognizable file names)

Datacenter Strategy    

   The Information Technologies department operates three (3) Datacenters [CARS/ Network Operations Center, Internet Operations Center, and Windows NT Resource Center]. Each Datacenter serves as primary for certain services and alternate for other services. 

    The Information Technologies department performs backup of every file server nightly. The tapes are then removed from the primary Datacenter to the alternate Datacenter. On Friday a weekend tape is used then stored in an alternate data center.

For Technology Help Call ext 4427
From Off Campus 508.854.4427