Call Center Training

*On-Line*

Learn valuable Front-line Call Center Skills to apply to today's competitive job market.  There are hundreds of call center operations located in the surrounding area. Our training is user-friendly and interactive, and can be taken from the convenience of your home or office. 

This four-part series is designed to teach all information required to professionally handle both inbound and outbound calls in a call center. This includes an overview of the call center industry, communication skills, customer service skills, and sales approaches. If you are a new front-line agent at a call center, or would like to be one, this is the training program for you!

Cost:  $349.00

Our Call Center Training Program will provide you with the following courses on-line:

When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process or technology behind the phone call.  To them, the person on the phone is just a voice on the other end of the line.  This course will examine all aspects of a call center, with special emphasis on organization and technology.

Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are essential to help you to communicate effectively and professionally with your call center customers.

Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore, it is suggested that the you take the course "Call Center Communication Skills" prior to taking the Call Center Customer Service course.

How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money! Remember this course is dependent on the previous call center courses; to be a good sales rep, you need a combination of communication and customer service skills.